How to cancel your NordVPN subscription and get a refund

NordVPN is obliged to issue its customers a full refund within 30 days of purchase and lives up to this guarantee. If you’ve decided to get a refund of your NordVPN subscription, follow the instructions below to terminate your NordVPN account for good.

Remember that if you’ve purchased NordVPN through the Apple App Store, you’ll need to contact store support to start a refund process. NordVPN cannot grant refunds for subscriptions made through the Apple Store. Head to Apple Support to find information on canceling your subscription through the Apple App Store.

Yes, you can get a refund for your NordVPN subscription by contacting our 24/7 customer support service. If you want to receive a refund for your subscription, you must do so within 30 days of purchasing NordVPN. Remember — we do not refund recurring subscription payments, meaning we cannot issue a refund once the 30-day money-back period ends.

If you manually cancel your recurring subscription, you will not be granted a refund, even if you’ve canceled the subscription within 30 days of your purchase. If you wish to receive a refund, you need to contact our customer support team.

If you’ve decided to cancel your NordVPN service, keep in mind the following before terminating your subscription:

• Refund policy. NordVPN offers a 30-day money-back guarantee, meaning you can cancel your subscription within 30 days of purchase and contact our customer support team to request a refund. If you cancel after 30 days, you will no longer be eligible for a refund.
• Billing cycle. Ensure you terminate your recurring subscription within 30 days of purchase to avoid being charged for another month or year.
• Alternative options. Contact our customer support team if you are experiencing technical issues with your NordVPN service. We may be able to resolve the problem, which will save you the trouble of looking for another VPN.
• Data backup. If you have a NordVPN bundle and store your data in NordLocker or NordPass, back it up, because you will not be able to access your files and/or passwords if your Nord Account is terminated.

To cancel the automatic renewal of your NordVPN subscription and make a refund request, follow these steps:

1. Head over to your Nord Account and log in by entering your email address and password.
2. Click on “Billing” on the left bar.
3. Once you open the “Billing” section, click on the “Subscriptions” tab at the top.
4. Click on “Manage” in the “Auto-renewal” section.
5. Terminate your subscription by clicking on “Cancel auto-renewal.”
6. To receive a NordVPN refund, contact us through support@nordvpn.com by email or start a live chat with our customer support agent by clicking on the chat icon in the lower right corner of the screen.

You will receive an email confirmation once your NordVPN subscription has successfully been canceled.

Follow these steps to cancel your NordVPN subscription if you’re signed in to your NordVPN account through the Google Play Store:

1. Head to Google Play and sign in to your Google Account.
2. Tap on your profile icon on the upper right.
3. Open the “Payments & subscriptions” section.
4. Then tap on “Subscriptions.”
5. From there, select the NordVPN app.
6. Click on “Cancel subscription.”
7. Select the reason that is making you cancel the subscription and then press “Continue.”

Done – you’ve canceled your NordVPN service successfully. Now reach out to our customer support team and request a refund.

Use the following steps to terminate your NordVPN subscription purchased through the App Store:

1. Head to “Settings” on your iPhone.
2. Tap on your profile icon.
3. Hit “Subscriptions.”
4. Select NordVPN.
5. Tap on “Cancel subscription.”

That’s it – you’ve canceled your subscription. However, taking these steps only ensures you will not be billed for another period. Contact Apple Support to receive a refund, and you will receive it to your bank account.

To request a refund for your subscription by email, follow these steps:

1. Start a new email to support@nordvpn.com.
2. In the subject field, write “Request for refund.”
3. Provide your NordVPN username or email address associated with your Nord Account, the reason for your request, the date of purchase, and the amount paid.
4. Send the email and wait for confirmation.

Remember — you are only eligible for a refund within 30 days of purchase. And please note that your refund will reach your bank account within 10 days.

If you paid for a NordVPN service with cryptocurrency and wish to get a refund, follow these steps:

1. Start a new email to support@nordvpn.com.
2. In the subject field, write “Request for refund – Paid with cryptocurrency.”
3. Provide your NordVPN username or email address associated with your Nord Account, the reason for your request, the date of purchase, the cryptocurrency and amount paid, and your cryptocurrency wallet address.
4. Send the email and wait for confirmation.

A NordVPN customer support representative will process your request and return the amount to your cryptocurrency wallet within three business days. Keep in mind that the amount refunded may be different from what you paid in the first place due to fluctuations in the cryptocurrency market.

As soon as you terminate your NordVPN subscription, your account will be downgraded to a free version, but you will still be able to use the VPN until the end of your billing period. Once the billing cycle is over, your account will be deleted, but your data will remain. You may contact our customer support and ask us to delete your personal information.

However, we will not have any information about your online activity because NordVPN has a strict no-logs policy. We don’t log or collect any traffic going through our servers, including websites visited, IP addresses, files downloaded, and the amount of data transferred. We only retain a limited amount of your personal information as per law and regulations and to prevent fraud or abuse.

If you have any concerns about your data retention, feel free to contact our 24/7 customer support for more information.

FAQ

Can I cancel any plan and get a refund?

Yes, you can cancel any NordVPN subscription plan. Remember — if you want a refund, you must cancel within 30 days of purchase and reach out to our customer support team to request a refund.

Can I cancel NordVPN at any time?

Yes, you can cancel your NordVPN subscription at any time. Keep in mind that if you’d cancel your recurring subscription after the 30 days of your purchase, you will not be eligible for a refund.

Can I still use NordVPN after I cancel my subscription?

Yes, you can use your NordVPN service after you cancel your subscription until the billing period is over.

What to do if I have the “Plus” or “Complete” bundle but only want to cancel the NordVPN subscription?

Unfortunately, if you have a bundle, you will not be able to only cancel your NordVPN service. If you want to cancel or get a refund for a specific service, you will have to cancel the whole NordVPN bundle.

Can I reactivate my NordVPN subscription after canceling it?

Yes, you can. If you want to renew your terminated account, simply log in with the same email address and password and click “Renew plan” in the “Home” section. Or purchase a new subscription.