NordVPN offers malware protection, fast speeds, servers in 60 countries, and additional features to up your browsing experience. However, we understand that you may have different expectations for the service. Follow the instructions below to cancel your NordVPN subscription and get a refund.
NordVPN is obliged to issue its customers a full refund within 30 days of purchase and lives up to this guarantee. If you’ve decided to get a refund of your NordVPN subscription, follow the instructions below to terminate your NordVPN account for good.
Remember that if you’ve purchased NordVPN through the Apple App Store, you’ll need to contact store support to start a refund process. NordVPN cannot grant refunds for subscriptions made through the Apple Store. Head to Apple Support to find information on canceling your subscription through the Apple App Store.
Yes, you can get a refund for your NordVPN subscription by contacting our 24/7 customer support service. If you want to terminate your subscription, you must do so within 30 days of purchasing NordVPN. Remember — we do not refund recurring subscription payments, meaning we cannot issue a refund once the 30-day money-back period ends.
As soon as you cancel your subscription, the amount will be refunded to the bank account you purchased it from within 10 days.
If you’ve decided to cancel your NordVPN service, keep in mind the following before terminating your subscription:
To cancel the automatic renewal of your NordVPN subscription and make a refund request, follow these steps:
You will receive an email confirmation once your NordVPN subscription has successfully been canceled.
Follow these steps to cancel your NordVPN subscription if you’re signed in to your NordVPN account through the Google Play Store:
Done – you’ve canceled your NordVPN service successfully. Now reach out to our customer support team and request a refund.
Use the following steps to terminate your NordVPN subscription purchased through the App Store:
That’s it – you’ve canceled your subscription. However, taking these steps only ensures you will not be billed for another period. Contact Apple Support to receive a refund, and you will receive it to your bank account.
To request a refund for your subscription by email, follow these steps:
Remember — you are only eligible for a refund within 30 days of purchase. And please note that your refund will reach your bank account within 10 days.
If you paid for a NordVPN service with cryptocurrency and wish to get a refund, follow these steps:
A NordVPN customer support representative will process your request and return the amount to your cryptocurrency wallet within three business days. Keep in mind that the amount refunded may be different from what you paid in the first place due to fluctuations in the cryptocurrency market.
As soon as you terminate your NordVPN subscription, your account will be downgraded to a free version, but you will still be able to use the VPN until the end of your billing period. Once the billing cycle is over, your account will be deleted, but your data will remain. You may contact our customer support and ask us to delete your personal information.
However, we will not have any information about your online activity because NordVPN has a strict no-logs policy. We don’t log or collect any traffic going through our servers, including websites visited, IP addresses, files downloaded, and the amount of data transferred. We only retain a limited amount of your personal information as per law and regulations and to prevent fraud or abuse.
If you have any concerns about your data retention, feel free to contact our 24/7 customer support for more information.
Can I cancel any plan and get a refund?
Yes, you can cancel any NordVPN subscription plan. Remember — if you want a refund, you must cancel within 30 days of purchase and reach out to our customer support team to request a refund.
Can I cancel NordVPN at any time?
Yes, you can cancel your NordVPN subscription at any time. Keep in mind that if you’d cancel your recurring subscription after the 30 days of your purchase, you will not be eligible for a refund.
Can I still use NordVPN after I cancel my subscription?
Yes, you can use your NordVPN service after you cancel your subscription until the billing period is over.
What to do if I have the “Plus” or “Complete” bundle but only want to cancel the NordVPN subscription?
Unfortunately, if you have a bundle, you will not be able to only cancel your NordVPN service. If you want to cancel or get a refund for a specific service, you will have to cancel the whole NordVPN bundle.
Can I reactivate my NordVPN subscription after canceling it?
Yes, you can. If you want to renew your terminated account, simply log in with the same email address and password and click “Renew plan” in the “Home” section. Or purchase a new subscription.
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