A NordVPN refund and the 30-day money-back guarantee policy
NordVPN is obliged to issue its customers a full refund within 30 days of purchase and lives up to this guarantee. If you’ve decided to get a refund for your NordVPN subscription, follow the instructions below to terminate your NordVPN account for good.
Remember that if you purchased NordVPN through the Apple App Store, the Amazon App Store, or a third-party marketplace, you must contact it directly to start the refund process. NordVPN cannot grant refunds for subscriptions made through these retailers.
Can I get a refund for a NordVPN subscription?
Yes, you can receive a refund for your NordVPN subscription. Simply message our customer support team via email or live chat in the bottom corner of the page, and let them know you’d like a refund. You’ll then receive a link to your Nord Account dashboard, where you can order refunds for eligible payments. Once the refund is confirmed, you’ll receive your money back within 10 business days, depending on your payment method.
What should I know before canceling my NordVPN subscription?
If you’ve decided to cancel your NordVPN service, keep in mind the following before terminating your subscription:
- The refund policy. NordVPN offers a 30-day money-back guarantee, meaning you can cancel your subscription within 30 days of purchase and contact our customer support team to request a refund. If you cancel after 30 days, you will no longer be eligible for a refund.
- Your billing cycle. Ensure you terminate your recurring subscription within 30 days of purchase to avoid being charged for another month or year.
- Alternative options. Contact our customer support team if you are experiencing technical issues with your NordVPN service. We may be able to resolve the problem, which will save you the trouble of looking for another VPN.
- Data backup. If you have a NordVPN bundle and store your data in NordLocker or NordPass, back it up. When you terminate your Nord Account, accessing your files and/or passwords might become inconvenient due to the limited features of a downgraded plan.
How to cancel your NordVPN subscription and get a refund
To cancel the automatic renewal of your NordVPN subscription and make a refund request, follow these steps:
- 1.
Head over to your Nord Account and log in by entering your email address and password.
- 2.
Click on “Billing” on the left bar.
- 3.
Once you open the "Billing" section, you’ll see all your subscription information.
- 4.
Click on “Cancel” in the “Auto-renewal” section.
- 5.
Terminate your subscription by clicking on “Cancel auto-renewal.”
- 6.
To receive a NordVPN refund, contact us through support@nordvpn.com by email or start a live chat with our customer support agent by navigating to support.nordvpn.com and clicking on the chat icon in the lower right corner of the screen.
You will receive an email confirmation once your NordVPN subscription has successfully been canceled.
How to cancel a NordVPN subscription on Android
Follow these steps to cancel your NordVPN subscription if you’re signed in to your NordVPN account through the Google Play Store:
- 1.
Head to Google Play and sign in to your Google Account.
- 2.
Tap on your profile icon in the upper right.
- 3.
Open the “Payments & subscriptions” section.
- 4.
Then tap on “Subscriptions.”
- 5.
From there, select the NordVPN app.
- 6.
Click on “Cancel subscription.”
- 7.
Select the reason that is making you cancel the subscription and then press "Continue."
Done. You’ve successfully canceled your NordVPN service and will not be charged once your current subscription ends. If you would like to request a refund, contact our customer support team.
How to cancel a NordVPN subscription on iOS
Use the following steps to terminate your NordVPN subscription purchased through the App Store:
- 1.Head to “Settings” on your iPhone.
- 2.Tap on your profile icon.
- 3.Hit “Subscriptions.”
- 4.Select NordVPN.
- 5.Tap on “Cancel subscription.”
That’s it – you’ve canceled your subscription. However, taking these steps only ensures you will not be billed for another period. Contact Apple Support, and representatives there will assist you with the refund.
How to request a NordVPN refund
You can request a refund for your payment by contacting our customer support team via live chat at support.nordvpn.com or via email at support@nordvpn.com. Mention that you would like to receive a refund, and our customer support agents will send a link to your Nord Account dashboard, where you can request it.
- 1.
Click on the link and verify your identity.
- 2.
Payments eligible for a refund will have a “Refund” button. Click on “Refund” and carry on.
- 3.
Select the reason for canceling NordVPN and request a refund.
- 4.
Click “Submit and continue.”
- 5.
A refund summary will appear. You can confirm it by clicking “Refund.”
Your refund status will now appear as pending, meaning that we have received your request and will process it within a few hours.* Once the refund is complete, the money can take up to 10 business days to reach your bank account. If you have questions during the process, don’t hesitate to shoot our customer support a message.
* Please note that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
Remember — these instructions only apply if you purchased NordVPN directly from our website. If you bought NordVPN from the Apple App Store, the Amazon Appstore, a physical store, or a marketplace like BestBuy or StackSocial, you’ll have to contact the retailer for a refund.
Will my data be deleted after I cancel my NordVPN subscription?
Your data will remain in our databases after you cancel your NordVPN subscription. However, it only involves minimal information necessary for account management and customer support. You may contact our customer support and ask us to delete this information for good.
Note that NordVPN has a no-log policy, and we never store any information about your online activity. We don’t log or collect any traffic going through our servers, including websites visited, IP addresses used, files downloaded, and the amount of data transferred. We retain only a limited amount of your personal information as per law and regulations and to prevent fraud or abuse.
If you have any concerns about your data retention, feel free to contact our 24/7 customer support for more information.
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