How can I access NordVPN customer service?
Whenever you need some help with the NordVPN service, you can find it in the Contact Us page. Dealing with slow connection, can’t access certain websites, or having trouble logging into the NordVPN app? We’ll sort it out.
It’s a vast collection of articles on all things VPN and beyond. To deliver excellent VPN customer service, we need to make sure our Support section is welcoming, organized, and up to date. That’s why we put extra time and effort to improve our tutorials and continuously update Support Center information.
Find your solution in our Support Center
VPN setup tutorials
Learn how to install NordVPN on your phone, laptop, smart TV, or even your router.
Most popular NordVPN customer support topics
Installing NordVPN on Linux
Unable to connect to NordVPN servers
Setting up on smart TVs and consoles
Installing NordVPN on Windows 7, 8.1, and 10
Where to find the NordVPN server list
Reach us by email
Although NordVPN is intuitive and easy-to-use, it’s still a tech service. It may be frustrating to get lost in a pile of information while trying to solve a connection, setup, or payment issue.
So if you want direct assistance, send us an email describing your issue. Any technical difficulties while trying to connect or install the NordVPN apps? Want to buy a dedicated IP address? Wonder what servers are the best for P2P activities? Curious about our logging policy? Feel free to contact our friendly customer service.
And remember: the more details you provide in your email, the more relevant our advice will be.
Get in touch via Live Chat
If you want to get help right away, come chat with us. Choose your topic, such as general inquiries or connection issues, and you’ll be redirected to one of our agents.
Each of our customer support specialists has deep knowledge of the NordVPN service. They’re passionate about understanding users’ issues and helping them, so you will always receive top-quality service.
Watch our video tutorials
The easiest way to learn is to watch something in action. Learn how to use your online security tools, find out about advanced features, and get the latest cybersecurity insights from our tech experts.
Powered by user feedback
People say the nicest thing about our customer support.
This is completely unsolicited praise, @NordVPN, is very helpful as an advertiser testing search ads, and as a work-anywhere person who needs to ensure I have a safe internet connection. Great value. So easy to use, I actually use it. Keep up the good work.
11:22 PM – Mar 17, 2023
Frequently asked questions
Where can I find NordVPN money-back policy?
“We offer a 30-day money-back guarantee policy on your initial payment. Each refund is liable only if the payments were made no longer than 30 days prior to the claim. We do not grant refunds for recurring subscription payments if you cancel the Services after the renewal unless applicable law provides otherwise.”
If you want your money back, please contact customer support.