Internet protocol private branch exchange definition
The internet protocol private branch exchange (IP PBX) is a telecommunication system. Businesses use it to manage phone calls over the internet, unlike traditional PBX systems that use analog or digital signal lines. IP PBX converts voice data into packets and sends them through IP networks. It’s an internal system, but by using VoIP gateways, calls can be made outside the network.
Advantages of using IP PBX
It significantly reduces spending for phone services, especially for long-distance or international calls.
- It’s easy to scale depending on the company’s needs, and no major hardware changes are needed.
- It’s compatible with other IP-based services and software and easy to integrate into current systems.
- Remote employees can also use it from any location.
Disadvantages of using IP PBX
- The quality and stability of the calls will be highly dependent on the quality of the company’s internet connection.
- Initial setup will be pricey compared to traditional systems, but the long-term savings should offset it.
- If the company doesn’t invest in porter security features, it could be susceptible to cyber threats since it is IP-based.