Identity protection benefits backed by insurance

Benefits under the Master Policy are covered by HSB Specialty Insurance Company and are currently available to all customers residing in the United States, including U.S. territories and the District of Columbia, with the exception of residents of New York and Washington.

If you’ve lost money due to an event described in the terms and conditions and have not been able to recover it via your bank, credit card company, or another financial provider, you can file a claim via your NordVPN account.

1. 1.

   Log in and select “Identity protection benefits” on your account home page.

2. 2.

   Select your coverage type and click “File a claim.”

3. 3.

   You will be redirected to the provider's website, where you’ll need to enter your contact information and incident details.

The benefits become effective as soon as you buy a NordVPN Ultimate bundle subscription and end:

• When you cancel your NordVPN Ultimate plan subscription.

• When written notice is provided to you that the benefits are no longer available.

The identity protection benefits included with the NordVPN Ultimate plan subscription are:

• Identity theft recovery, which provides reimbursement for expenses incurred while restoring your identity, up to $1,000,000. Eligible expenses include:

• Credit bureau reports

• Replacement of documents, application fees, notaries, and postage

• Legal fees necessary to undo the negative effects of the identity theft

• Lost wages and child/elder care for time taken to address the identity theft (up to $5,000)

• Mental health counseling (up to $1,000)

• Other miscellaneous expenses (up to $1,000)

Additionally, victims will be given access to a licensed identity theft investigator who can provide professional assistance and guide them through the process of correcting their credit history or identity records. Investigators can do the majority of the work required to restore an identity on a victim’s behalf, providing peace of mind.

• Cyber extortion protection, which provides support when the victim is dealing with demands for payment in connection with threats to delete or release information or restrict access to data, computers, or smart devices.

Support includes up to $100,000 in professional assistance from experts who can provide advice and consultation on how best to respond to the threats, payments made in response to the threats, and negotiation and facilitation of payment.

A limit of $1,000,000 applies to the Identity Theft Recovery benefit, and a limit of $100,000 applies to the Cyber Extortion benefit. Both benefits are subject to a $100 deductible.

The information you share with us plays an important role in making our products and services available to you. We are committed to treating your personal information responsibly and protecting your privacy in compliance with strict standards and applicable laws. Our data collection and processing practices can be found in our Privacy Policy.

HSB will acknowledge receipt of your claim submission. The time it takes for final resolution can vary depending upon the complexity of the occurrence. You can expect status updates from HSB at each milestone of the claim adjustment process.