Booksi: Is it a scam or legit?

What is Booksi?

Booksi is a website where you can book hotels and vacations at “discounted rates.” It presents itself as a top travel partner, helping users find the cheapest hotels in some of the world’s most popular tourist destinations.

The website is full of glowing reviews from satisfied customers whose dream vacation plans have supposedly come true. It offers guarantees like low prices on every booking and dedicated customer support.

Booksi.com is operated by Monster Reservations Group, which claims to offer the best deals for travelers looking to book their dream vacations. They promise that every trip you book through Monster Reservations — and, by extension, Booksi or its sister site, BooksiVacations.com — will be the perfect getaway. But is it really?

Is Booksi legit or a scam?

So, is booking a vacation through Booksi legit? Here’s what you should consider:

Booksi’s claims

Booksi presents itself as a legitimate business with standard processes for collecting payments, connecting you to hotels, and assisting with travel arrangements. However, many customer reviews tell a different story than what the company promotes on its website.

Many users report that Booksi charges more than the initial advertised price, requires extra fees to modify bookings, or completely disappears after receiving payment. While Booksi’s site portrays the company as reputable, the volume of customer complaints raises serious questions about its legitimacy.

Monster Reservations Group’s claims

There are also several inconsistencies when it comes to Monster Reservations Group. Like Booksi, Monster Reservations features plenty of positive reviews from customers. The company even has an A rating from the Better Business Bureau (BBB) on its front page.

However, according to the official BBB listing, Monster Reservations Group currently holds a B rating. Additionally, most of the feedback on the BBB site consists of complaints. Numerous online forums also feature customer concerns about the company’s mandatory timeshare presentations, along with issues in their booking, chargeback, and refund processes.

Booksi scam: The assessment

The contrast between how Booksi and Monster Reservations Group market their services and the pattern of customer complaints has led some to question the legitimacy of their practices, with a number of customers even speculating that Booksi might be operating as a scam. At the very least, these experiences point to potentially misleading practices, such as false advertising or bait-and-switch tactics, where an initially attractive price is later substituted with a higher or less favorable option.

While it’s difficult to categorize Booksi as a scam, unresolved issues surrounding certain listings and customer experiences suggest that using caution may be wise when booking through this platform.

How do online reservation scams work?

Setting aside whether the Booksi scam is real, what exactly are online reservation scams?

An online reservation scam is a scheme where a booking provider — whether for a hotel, flight, resort, or other travel service — creates fraudulent reservations to steal money or advance other hidden agendas. Scammers pull off these scams in a variety of ways, such as:

• Booking substandard accommodations that don’t match what they promised.
• Disappearing (or ghosting) after receiving payment.
• Arranging different travel plans than what they advertised.
• Requiring participation in high-pressure timeshare presentations as part of the trip.
• Adding unexpected additional fees and surcharges to inflate the overall cost.
• Offering deals that seem too good to be true, often to collect personal information.

Online reservation scams aren’t always about taking your money and running. Sometimes scammers use these schemes to promote other agendas, like pushing real estate sales. If your vacation experience doesn’t match what the service advertised, you may have fallen victim to one of these scams.

How to avoid scams while booking hotels

To protect yourself when booking your next trip, here are some key precautions to take:

• Check the website’s reviews. Customer reviews are a great way to gauge whether a travel agency or booking site is legitimate. Look for detailed feedback from others who have used the service.
• Look beyond the company’s website for reviews. Companies often highlight the reviews they like on their site, which may include fake testimonials. To get a clearer picture, check independent review sites like TripAdvisor or browse discussions on online forums like Reddit for unfiltered opinions.
• Be cautious about requests for excessive personal information. Hotels typically only ask for basic details when making a booking. If a service or accommodation provider is asking you for sensitive information like your Social Security number, it’s likely a red flag.
• Ensure you receive all the necessary documentation. Legitimate hotels and booking agencies will provide clear, detailed itineraries and booking confirmations. If anything is missing or unclear, that’s a warning sign.
• Clarify refund and cancellation policies. Reputable hotels and agencies will have transparent refund and cancellation policies. If the company avoids answering questions or provides vague responses about refunds or chargebacks, proceed with caution.
• Follow best practices for secure transactions. When making payments, always enable security features like safe mobile banking. Avoid sharing payment details over unsecured platforms.

In short, doing thorough research, especially for international trips, is essential if you want your booking and vacation to go smoothly.

What to do if you become a victim of an online reservation scam

As scammers’ tactics become more sophisticated, online reservation scams are increasingly risky for consumers. If you realize you’ve fallen victim to one, follow these steps:

• Stop providing any further information. Scammers can store your credit card details and other personal information for future fraud attempts, so don’t share any additional details like your social security number or credit card info.
• File an official report. Start by reporting the scam to local law enforcement, then file reports with organizations like the US Federal Trade Commission and the Better Business Bureau to make sure they document the scam.
• Secure your data and financial accounts. Enable security measures like two-factor authentication on your devices and change any compromised passwords to strong and unique passwords.
• Be cautious of follow-up scams. Some scammers may target the victims of online reservation scams again through scam websites or technical support scams. Verify the legitimacy of anyone offering to assist you before accepting help.
• Share your experience on external review sites. Scammers will likely remove negative reviews from their websites, so leave feedback on trusted review platforms to warn others.

While recovering your money is often difficult unless criminal charges are filed, the most important step is securing your personal information and spreading the word to help others avoid falling into the same trap.