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Managed service provider platform

(also MSP platform, managed services platform)

Managed service provider platform definition

A managed service provider platform is the software framework for delivering IT services, software, and hardware to clients. A managed service provider platform lets managed service providers (such as IT consultants) to remotely monitor systems, order new equipment, and provide help if needed.

See also: network service provider, management information base, Windows deployment services, Windows Remote Management

Common managed service provider platform functions

  • Monitoring: Managed service provider platforms can collect real-time data, metrics, and logs from their client’s IT infrastructure. When there is an incident, the platform alerts the managed service provider immediately to resolve the issue.
  • Remote management: IT technicians can use managed service provider platforms to resolve issues or improve client systems remotely.
  • Asset management: Managed service provider platforms let service providers track the status of the client’s software and hardware assets, including their configurations and licenses. Asset management involves optimizing resource allocation within the system, procuring new equipment, and disposal of e-waste.
  • Incident management: When clients report problems or request assistance, managed service provider platforms can be used to create tickets, assign them to the appropriate specialists, and track their status until resolution.
  • Patching: Managed service provider platforms help IT staff schedule, track, and deploy patches across the entire client ecosystem.

Real examples of managed service provider platforms

  • ConnectWise Automate
  • Kaseya VSA
  • SolarWinds N-central
  • ManageEngine RMM
  • Continuum Command
  • Autotask PSA