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Remote monitoring and management

Remote monitoring and management

(also RMM, network management, remote IT management)

Remote monitoring and management definition

Remote monitoring and management is software designed to help managed IT service providers remotely and proactively monitor client endpoints, networks, and computers. This is achieved by deploying a client — a small software footprint — on a customer’s servers, workstations, mobile devices, or other endpoints.

RMM tools collect data about client systems, network performance, and more, then provide this information to IT professionals. They can remotely install software and updates, manage backups, detect security threats, support mobile device management, and more—all without disrupting the end user. RMM tools can even alert IT staff to problems before the customer notices them, allowing issues to be resolved more efficiently and potentially preventing bigger problems.

Remote monitoring and management use cases

  • Proactive maintenance. RMM tools can identify and resolve issues before they disrupt business operations, often without the end user even realizing there was a problem. For example, the software might detect a failing hard drive and alert the IT team so they can replace it before it fails.
  • Automated software updates and patches. RMM tools automate updates, deploying patches remotely to all monitored devices, ensuring they are always running the latest, most secure versions of their software.
  • Security monitoring. RMM tools monitor for signs of a security breach, such as unauthorized access or changes to system files.
  • Asset and inventory management. RMM tools help IT teams keep track of hardware and software assets.

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