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Quick guide to delete your Amazon account

Apr 16, 2018 · 3 min read

Quick guide to delete your Amazon account

Some companies make it infuriatingly difficult to delete their accounts, and Amazon is one of them. If you can’t figure out how to delete your Amazon account, don’t feel bad – few people actually can!

Why delete Amazon?

Different people might have different reasons for doing so. If you no longer use Amazon for whatever reason, deleting your account is a good idea. Your Amazon account contains sensitive financial information that you don’t want hackers to access, so secure it by removing it from the internet! Others may want to stop supporting Amazon’s business practices or their controversial HR policies.

Whatever your reason – it shouldn’t be this hard to delete your account!

What happens when you delete your Amazon account?

Make sure you understand what will happen when you do delete your account. There are plenty of services connected to your Amazon account that will no longer work, and you’ll lose access to a lot of digital content as well. Amazon’s customer service team will send you a more thorough list before you confirm the deletion of your account, but check these points out to see if there are any preparations you need to make before deleting your account.

  • You’ll lose access to your other Amazon accounts, including Audible.com and your accounts on different country domains (like amazon.co.uk and amazon.de, for example).
  • You’ll lose access to digital content linked to your account, like Kindle ebooks, digital music, Amazon apps, and Prime video content.
  • You won’t be able to use your Amazon gift cards or other vouchers.
  • You won’t be able to return or refund items ordered by the account you’re closing.
  • You won’t be able to initiate Textbook Rental returns but you will be held accountable for outstanding rentals.
  • You will lose access to content in your Games & Software Library.
  • Your reviews, discussion posts, and other social content will be removed.

In addition, if you have Amazon Web services or Kindle Direct Publishing account, you will have to contact their customer service teams separately to delete those accounts.

How to delete an Amazon account

1. None of the usual places you’d check for account deletion will work. You’ll have to start with the help section on the bottom of the page.

Scroll to the bottom of Amazon's homepage and find "Help"

2. Once you click on “Help,” scroll towards the bottom, where you’ll see “Browse Help Topics”. Click on “Need More Help?” and then on “Contact Us” in the panel on the right.

Find the "Contact Us" link on Amazon.

3. You’ll be presented with four topics to choose from. Click on “Prime or Something else”.

Click on the "Prime or Something else" button.

4. The second panel on the bottom will have a dropdown menu where you can select your issue. Click on “Login and security”.

Find "Login and security" in the dropdown menu.

5. This dropdown menu will create a second dropdown menu, in which, FINALLY, you will be able to find the “Close my account” option. However, your journey will be far from over…

Click on "Close my account".

6. Even after all of this work, Amazon won’t actually let you close your account yourself! Instead, you’ll have to choose a way to contact their support team.

Choose how you'd like to contact Amazon's support team to delete your account.

7. I chose the chat option. Although the Amazon representative was responsive, I had to wait for an email anyway to complete my account deletion process.

chat with Amazon customer service

I received the email soon after. Another representative I contacted told me that my account would be closed within two business days, but they managed to delete my account that same day.


Daniel Markuson
Daniel Markuson successVerified author

Daniel is a digital privacy enthusiast and an Internet security expert. As the blog editor at NordVPN, Daniel is generous with spreading news, stories, and tips through the power of a well-written word.


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