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NordVPN customer support
Easily find answers to common issues in our Support Center.
Get individual assistance over live chat or email.
Connect with us on social media for the latest news and fixes.
Find your solution in the NordVPN Support Center
The NordVPN Support Center should always be your first port of call when you’re in trouble — you will easily be able to find answers to most problems encountered by NordVPN users.
Troubleshooting and VPN issues
Some problems take only a few simple tweaks to fix. Our Support Center has detailed guides on resolving common VPN issues, like connectivity trouble.
Getting started, installation, and features
Learn everything you need to know about setting up NordVPN on your chosen platform and getting the most out of its cybersecurity features.
Account management and logging in
Having trouble accessing your account? Our Support Center will help you resolve most login issues and teach you how to configure your account settings.
Billing and subscriptions
Whether you want to switch plans, redeem a gift card, or even refund your NordVPN subscription, you will find all the information you need in our Support Center.
Learn more using our video tutorials
Our library of video content will teach you about your online security tools and advanced features. For the latest cybersecurity insights from our tech experts, subscribe to NordVPN’s official YouTube channel.
How to setup a VPN on your router
NordVPN’s not connecting — what should I do?
How to look up your IP address
How to setup a VPN for Windows 10 and 11
How to fix the “failed to obtain an IP address” error on Android
How to set up a VPN for Apple TV
How to install NordVPN on Amazon Fire TV
Common Windows app issues
How to choose the best VPN server
How can I reach NordVPN’s customer service?
The easiest and fastest way to fix your problem is to consult the Support Center. If you need a more personal touch, you can also reach NordVPN’s customer support in several different ways.
Support Center
NordVPN’s Support Center has a host of articles on issues recorded and resolved by our customer service team. These articles were written in collaboration with the professionals that help you over live chat or email, with detailed guidance on how to fix your problem step by step. The Support Center also lets you submit requests to our customer service agents for dealing with certain issues, like resetting your MFA setup or deleting your account.
Get in touch via live chat
If you need assistance right away, come chat with us. Our AI agent will help you look for a solution — and if it can’t find one, you will be able to speak to a real specialist about your issue. Our knowledgeable customer support staff is passionate about NordVPN and will guide you step by step.
Reach us by email
If your issue is not urgent and you don’t want to risk waiting in line for a chat with our customer support agents, shoot us an email. Our customer service staff will get back to you soon with information on how to resolve the problem. The more details you provide in your email, the more relevant our advice will be.
Get NordVPN with confidence — we’re with you all the way
You don’t need to be a tech wiz to enjoy more privacy and security online. We’ll give you all the help you need to improve your internet experience with NordVPN.