Cloud communications definition
Cloud communications refer to delivering communication services through the internet when third-party providers host applications, switching, and storage.
See also: communications system, real-time communications
Examples of cloud communications
- Voice over Internet Protocol (VoIP). Allows voice calls using a broadband internet connection instead of a traditional phone system. Most known examples include Skype, Zoom, and Vonage.
- Unified Communications as a Service (UCaaS). A cloud-based platform that integrates multiple communication methods within a business. This can include voice, video conferencing, instant messaging, email, and more. Popular UCaaS platforms include Cisco Webex, Microsoft Teams, and RingCentral.
- Contact Center as a Service (CCaaS). A cloud-based platform that lets companies manage customer interactions across various channels without the need for on-premises infrastructure. Examples include Five9, Genesys Cloud, and Talkdesk.
- Video conferencing. Examples include Zoom, Google Meet, and GoToMeeting.
- Instant messaging and chat. Online services that allow real-time text communication. Examples include Slack, WhatsApp, and Facebook Messenger.
- Cloud-based fax. Lets users send and receive faxes using online platforms. Examples: eFax and HelloFax.
- Cloud-based call recording. Services that allow businesses to record, store, and playback telephone calls via the cloud.
- API platforms. Platforms that enable developers to embed communication functionalities (like voice, video, or messaging) into their own applications. Twilio and Plivo are popular examples.
- Collaboration tools. Platforms that allow multiple users to collaborate in real-time, often combining chat, voice, video, and file-sharing. Examples: Microsoft Teams, Slack, and Trello.
- Virtual numbers. These phone numbers aren't tied to a specific device but to a user or an account, allowing for calls to be made or received from any device. Google Voice is an example.
