Is Spectrum down? Check reported outages

Any telecommunications service, including Spectrum, can experience issues like network and broadband problems or interruptions due to scheduled maintenance. An outage could also happen because of DDoS attacks, other cyber threats, or physical acts of vandalism.

No. Even if you can’t access some or all of the Spectrum services, it doesn't mean that all customers are experiencing issues nationwide. Telecommunications outages can be regional, caused by routine maintenance, network congestion, force majeure disruptions like weather events, or malicious targeting of the infrastructure. Some incidents may not cause a full outage, but you might experience slower internet speeds.

Please use the issue report form on this page to let us know if you are experiencing any issues. You can also leave a comment for other users to see. You can also report that something isn’t working directly to Spectrum (Charter) using the official support channels.

To troubleshoot different Spectrum services, you can follow the respective steps:

• If Spectrum internet is down, reboot your modem and router. Unplug your modem, wait 30 seconds, then plug it back in. Wait two minutes for the modem to reconnect. Check if the lights are working and do not flicker. Run a network speed test to check your internet connection. See Spectrum’s website for outage reports.

• If Spectrum TV is down, reboot your cable box by unplugging the receiver for 60 seconds and plugging it back in. Check if the cable box is connected to the TV using the right port. Check the TV’s power source. Update the Spectrum TV app.

• If Spectrum phone service is down, check if your equipment is connected correctly and plugged into the right port of your phone modem. Check if the power source is working and, if you use a cordless phone, if the battery is working. Reboot the modem to see if it restores the cellular connection.

Additionally, you can use Spectrum’s online portal to reset your internet, TV, or phone equipment remotely.

If the internet is down, your devices will fail to connect to your home network, and your modem’s lights will blink or shut off. Try running a network speed test to see if your internet is down or if you may be experiencing bandwidth throttling. You can also use mobile data to access the Spectrum website or app to check if Spectrum has reported any outages.

Following a routine maintenance or technical outage, Spectrum’s internet service should go back online after 4-6 hours. However, outages that require physical maintenance, like restoring damaged fiber cables, may take over 24 hours to repair.

To reconnect to Spectrum after an outage, you can remotely reset your router or manually restart the modem by unplugging it for 30 seconds and plugging it back in. You can also have your device forget your network and reconnect to it again. If none of the reconnection methods work, contact Spectrum directly for assistance.

If your device has no internet access but appears connected, it means that your router can’t access the internet. This may be caused by an issue with your modem, router, or internet service provider (ISP). Try rebooting your modem and router and checking their connection ports. See if Spectrum has reported any network outages or other issues. If you can’t restore your internet access despite the Wi-Fi connecting, report the issue to Spectrum directly.