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Is Zelle down?

Website status is based solely on the number of user reports submitted, and is updated every 30 minutes using data from the past 24 hours. The status you see depends on the baseline — the average number of reports received for that time period over the past 24 hours. Learn more about how our tool works.

Zelle issues reported over the last 24 hours

This graph shows the status of the Zelle service as reported by users over the last 24 hours.

Want to see the status of other popular services? Visit our “is it down?” page!

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User comments about Zelle outages

Is Zelle not working for you? Let other users know what problems you’re facing.

Most recently reported Zelle outages and their causes

Zelle has been unavailable to users from time to time — here’s what happened:

September 5, 2025

According to ThinkAdvisor, Chase and PNC customers experienced glitches when trying to use Zelle in the afternoon. Zelle claimed the disruption originated on the banks’ side, insisting that the payment network was fully operational.

May 2, 2025

CNN Business reported a Zelle service outage affecting several financial institutions, causing delays in money transfers. According to Zelle, the outage was not caused by a malicious attack, and instead involved the payments giant Fiserv.

July 26, 2023

According to AP News, an unexpected problem at Chase Bank led to its customers being unable to use the Zelle service. Other financial institutions remained unaffected. Reportedly, the problem persisted for at least 12 hours.

Please note that this is public information from external sources, not our own. We cannot modify its content or guarantee its accuracy.

How does the status checker work?

We recalculate the status of the service every 30 minutes based on user reports submitted within the last 24 hours. This allows us to provide firsthand information on outages and helps to better understand the extent of the problem.

To do this, we first calculate a baseline — the average number of reports received in 30-minute time blocks over the past 24 hours. This helps us understand what “normal” activity looks like at any given time.

A mobile screen showing user outage reports used to determine website availability for the “Is it down?” page.

Once we have the baseline, we set thresholds to determine the status of the service:

Online: If the number of reports falls below 50% of the baseline, the service’s status is shown as “Online,” meaning everything is functioning normally.

Partial outage: If the reports fall between 50% and 75% of the baseline, the service might be facing some issues. We label this status as “Partial outage.”

Down: If the number of reports exceeds 75% of the baseline, the service is considered “Down,” indicating significant issues or an outage.

Frequently asked questions