Remote infrastructure management definition
Remote infrastructure management (RIM) refers to a practice in which an organization’s IT infrastructure, including servers, networks, and databases, is monitored and managed remotely by a team of experts. This approach allows businesses to outsource their IT management to specialized service providers, often located in another city or country.
Remote infrastructure management benefits:
- Cost savings. It often leads to significant cost savings, as organizations can reduce the size of their IT departments while some may even choose to eliminate it completely.
- 24/7 monitoring. Round-the-clock monitoring can help ensure that an organization identifies and addresses issues immediately, leading to increased uptime.
- Access to expertise. RIM service providers are experts in various IT domains which can help the organization access specialized knowledge whenever it’s needed.
Remote infrastructure management drawbacks
- Data security concerns. Giving the full infrastructure access and control to a third party may potentially lead to security risks, especially if the service provider does not follow security protocols strictly.
- Latency issues. Depending on the connectivity and the tasks being performed, there might be latency issues that can affect the performance of company operations.
- Dependency. Relying on a third party for critical IT functions makes the organization highly dependent on that provider.