How to permanently delete your Temu account: A step-by-step guide

What to do before deleting your Temu account

Before deleting your Temu account, follow these steps to protect your data, avoid refund or order complications, and make sure nothing important is lost:

• Complete or cancel any active orders. Deleting your account while some of your orders are still active can cause issues with refunds or customer support because it may be difficult to verify your purchase, track your order status, or process refund requests. 
• Use rewards, credits, or gift cards. Once your account is deleted, any unused benefits or balances will be lost, so make sure to redeem them beforehand.
• Disconnect linked accounts. To protect your login information, unlink third-party accounts like Apple, Google, or Facebook.
• Back up your order history. If you want to keep a record for returns, budgeting, or future reference, save or screenshot your past orders.
• Remove payment methods. Although deleting your account may eventually erase your payment information, some platforms retain payment data temporarily for billing or refund purposes. 

Note: If you change your mind about closing your Temu account, you have seven days to reactivate it by logging in again and selecting “Cancel deletion request.” After this period, all data associated with your Temu account will be permanently deleted. Temu will send you an email once the deletion process has been completed.

How to delete your Temu account permanently

You can permanently delete your Temu account via the mobile app or the website. We’ll guide you through the deletion process on Android phones, iPhones, and desktop computers.

How to delete your Temu account on an Android phone

If you’re using an Android device, follow these steps to permanently delete your Temu account directly from the app:

1. 1.Launch the Temu app on your phone and log in to your account.
   
2. 2.Tap the “You” tab at the bottom to open your profile.
   
3. 3.Tap the settings icon in the top-right corner, then choose “Account security.”
   
4. 4.Scroll to the bottom and select “Delete your Temu account.” Mark the box confirming your choice, then tap “Continue.”
   
   
5. 5.Temu may ask you to provide a reason for leaving. Choose a reason from those provided. If you prefer not to say, skip this step by selecting “I don’t want to provide a reason,” then click “Continue.” The platform may ask for your password again or send a one-time code for security reasons. If you use two-factor authentication (2FA), enter your verification code to complete the deletion process. 
   
   
6. 6.Tap “Confirm” to send the request. Prepare to wait anywhere from a few hours to a week for Temu to complete the process.
   
7. 7.To delete the Temu app from your device, press and hold its icon, then select “Uninstall” just like you would with any other app.

How to delete your Temu account on an iPhone

For iPhone users, use the following steps to remove your Temu account through the iOS app:

1. 1.Open the Temu app on your iPhone and sign in to your account. 
   
2. 2.Tap the “You” tab at the bottom of the screen. 
   
3. 3.Tap the settings gear icon at the top right, then choose “Account security.”
   
   
4. 4.Scroll down and tap “Delete your Temu account.” Check the box next to “I want to permanently delete my Temu account,” then tap “Continue.”
   
   
5. 5.Temu may ask why you're closing your account. Choose a reason from those provided. If you prefer not to answer, choose “I don't want to provide a reason,” then verify your identity, which may include entering your password or a verification code if you use 2FA.
   
6. 6.Tap “Confirm” to start the deletion process, which may take anywhere between a few hours to seven days.
   
7. 7.To delete the Temu app from your device, tap and hold the app icon and select “Uninstall” just like you would with any other app.

How to delete your Temu account via the website

If you want to delete your account on a computer, use these instructions to do so through the Temu website:

1. 1.Go to temu.com using any website browser and sign in to your Temu account.
   
2. 2.Click your user avatar near the “Orders & account” section in the top-right corner.
   
3. 3.From the dropdown menu, select “Account security.”
   
4. 4.In the “Account security” section, click “Delete your Temu account.” Check the box next to “I want to permanently delete my Temu account,” then press “Continue.”
   
   
5. 5.Temu may ask why you're closing your account. Choose one of the options provided, or if you prefer not to answer, choose “I don’t want to provide a reason,” then verify your identity. You may need to enter your password or a verification code if you use 2FA.
   
6. 6.Click “Confirm,” and Temu will begin processing your deletion request. This process may take anywhere from a few hours to seven days.
   
7. 7.To erase temporary files, such as product pictures, page designs, and browsing information that were saved while using Temu, clear your browser cache.

Is it possible to delete a Temu account permanently?

You can permanently delete your Temu account. However, in certain circumstances, Temu may temporarily keep some of your data to comply with legal or regulatory requirements, as explained in its privacy policy.

Is it possible to deactivate your Temu account?

Temu doesn’t provide a standard option to deactivate your account. If you stop using your account or uninstall the app, your account will remain active, and your personal data will still be stored on Temu’s servers. The only way to ensure your account and data are removed is to delete your account entirely.

Reasons to delete your Temu account

Knowing how to delete your Temu account is one part of the decision — the other is understanding why many users choose to do it. Their reasons often involve concerns like:

• Excessive data collection. Temu collects a lot of personal information, including your name, shipping address, payment details, and even tracks your browsing habits — like the products you view, search for, or add to your cart. It may also request that you grant app permissions that seem unnecessary for a shopping platform, such as access to your contacts, location, or photo library. 
• Scam and payment risks. Some users have reported encountering Temu-related scams, such as phishing emails or fake promotions. Others have reported unauthorized charges and automatic payments set up without their consent, resulting in unexpected withdrawals. 
• Concerns over ownership. Temu is owned by PDD Holdings, a China-based company known for extensive data collection and security concerns. Under Chinese law, companies like PDD may be required to share user data with the government. Although there is no direct evidence that Temu actively shares data with the Chinese government or acts on its behalf, this connection raises questions about how effectively the platform can protect user privacy and keep data secure. 

Whether you're concerned about data privacy, suspicious charges, or the platform's ties to overseas companies, deleting your Temu account can give you more control over your personal information.