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Terms of Service


These terms of service (the “Terms”) govern your access to and use of NordVPN services, therefore we kindly ask you to carefully read them, before you register, download, install and use the NordVPN services.

NordVPN guarantees a strict no-logs policy for NordVPN Services, meaning that the NordVPN Service is provided by an automated process, and your activities while using it are not monitored, recorded, logged, stored or passed to any third party. We do not store connection timestamps, session information, used bandwidth, traffic logs, IP addresses or other data. However, to limit the number of simultaneous sessions of an active user, an algorithm keeps their username and the timestamp of the last session status while the session is active. This data is wiped within 15 minutes after the session is terminated.

By using NordVPN Services, you agree to the whole NordVPN Terms of Service including all said general provisions incorporated by reference.

NordVPN may modify the Terms from time to time. The Terms are binding from the time that they are updated on our website. It is your responsibility to check and read current Terms periodically.

Our services

NordVPN Services are transitory digital network communications services, which enhance internet security and privacy. At your individual request and at your sole discretion we automatically provide unsupervised and non-monitored data conduit – virtual private network (VPN) connection – for your exclusive use, at your own risk and responsibility. You are solely and exclusively responsible for the use of the NordVPN Services. NordVPN will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed.

Payments

NordVPN Services are subscribed on a service period basis. You choose the service period and the payment method yourself when you sign up for the NordVPN Services. The NordVPN app for any platform or operating system supported by NordVPN can be downloaded free of charge. Users will have to purchase a paid subscription from NordVPN to connect to the NordVPN Service, except in the case of a limited free trial or certain coupon offers.

Your service will automatically be renewed and your chosen payment method will be charged at the end of each service period, repeating the length of the previous service period, unless you decide to cancel your subscription for the NordVPN Services.

Refund policy

If you wish to claim a refund, you can do so within 30 days following your purchase of NordVPN Service. We seek your full satisfaction with our services. However, we would like to troubleshoot an issue you experience first. There are common VPN service configuration issues that may hinder NordVPN service for you and we resolve most of user issues encountered.

Payments made using prepaid cards or gift cards will not be refunded. For payments made in cryptocurrency, the equivalent amount in US Dollars will be refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund).

You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile. Cancelled accounts will not be refunded for the unused part of the ongoing service period.

NordVPN reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of these Terms.

User data

NordVPN collects and processes very limited user data. Further information about user data processing is provided in the Privacy Policy. You agree to read our Privacy Policy, which explains what type of information we collect and what might happen to that information, including, without limitation, how such information is shared and used.

Prohibited and restricted uses

Your access to and use of the NordVPN Services is subject to these Terms and all applicable laws and regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to terminate the accounts of, and block access to the NordVPN Services to any users who infringe any applicable laws or these Terms.