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Terms Of Service

Terms of service

General

These are the terms of service that you agree to by registering and using the services of NordVPN. It is only under these conditions that NordVPN allows users to use its service.

NordVPN is not a service to be used for criminal acts. It is an Internet security and privacy service. You accept not to violate any law of any jurisdiction that you are originating from. It is the user responsibility to know and comprehend any and all relevant laws related to any jurisdiction or venue that concerns you and your actions.

NordVPN will not be liable in any way or form for actions done by its users including a criminal liability and a civil liability for harm executed or not executed beyond any money paid to NordVPN for its services by a concrete individual.

You agree to preserve your username/password and NordVPN system from unauthorized usage. You are responsible for every single action that occurs on NordVPN where your username/password was used for establishing the VPN connection.

You agree not to use our services for port scanning, sending spam, sending opt-in e-mail, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of e-mail sent in vast quantities even if the e-mail is lastly sent off through another server. It is forbidden to launch any pop-ups from our service. You accept not to assault in any way or form any other network or computer while using our services.

NordVPN is intolerant about the exploitation of children photographically, digitally or in any other way.

Fair And Reasonable Use

You accept not to give or share your username and password to others.

NordVPN, its owners, employees, agents and others that are involved with NordVPN services are not in any way or form liable for any harm of any sort executed or not executed, resulting or arising through or from the use of any account registered with NordVPN services.

NordVPN does guarantee a 99.9% server up-time. In any event NordVPN will never be liable for any monetary harm beyond what the client paid to NordVPN and this shall not include attorney fees or court costs irrespective of any laws or statues that may be treated otherwise. This is our obligatory agreement when you accept these terms of service.

Prohibited Activities

Criminal Activity – any client who commits any of these criminal actions: use of stolen credit cards, credit card fraud, PayPal fraud, bank fraud, e-gold fraud, Paysera fraud, WebMoney fraud, Bitcoin fraud, mail fraud, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, sending email or operating websites to perform identity theft, hacking, pharming, phishing, spamming of any form on, in or through our service using our resources leaves with a terminated account.

This is the whole agreement. NordVPN may rewrite the terms of service from time to time. The terms of service become binding from the time it is updated at our website. It is responsibility of the client to check for the new Terms of Service once in a while.

NordVPN can terminate any user account for violating terms of service instantly without refund and notice or suspend the account until clarification, investigation or the user comment. If your account has been suspended you must contact us in order to see if the case can be rectified. We shall wait a substantiated period of time before we close a user account permanently and shut down all billing.

Logging Policy

NordVPN does not monitor, store or record logs for any VPN user. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses.

We do not get related in any form of censorship, give away your personal information to any third party. We do not fulfill any information request unless it comes with a court order of competent jurisdiction. We are and will always protect your privacy.

Privacy Policy

NordVPN does not keep or store any logs about its users. However, we need to keep some information about the users:

  • User e-mail – to send the latest NordVPN news and to retrieve a lost password.
  • Username – it is necessary to make a VPN connection.
  • Payment information – we store billing information in case of a refund request.

Billing Information

Your service will automatically be renewed at the end of each service period, repeating the length of the previous service period, unless you cancel.

– Cookies – we may obtain information about your general internet usage by using a cookie file which is stored on your browser. Cookies are used by Teso net, J. Jasinskio g. 16C, LT-03163, Vilnius and our marketing partners, affiliates, or analytics in analyzing trends, administering the site, tracking users movements around the site and to gather demographic information about our user base as a whole. No information is stored or collected that could reveal your personal identity. For more information about cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie.

Refund Policy

If you wish to claim a refund, you can do so within 30 days following your purchase of NordVPN service. We want you to be be fully satisfied with our services. However, we will troubleshoot an issue you experience first. There are several nuances to a VPN service configuration and we solve 99% of issues encountered. NordVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason. No refunds will be considered for accounts deleted for violation of our Terms of Service.

Subscriptions purchased via iTunes/App Store and Google Play Store are subject to iTunes/App Store and Google Play Store refund policies. This means, we cannot grant refunds if you purchased an app directly though the iTunes/App and Google Play stores.

Disclosure

You have a right to cancel your account at any time by contacting us. If the account gets canceled the money you have spend on the VPN account will not be imbursed. Your account must be active in order to cancel it.

Acceptance Of Terms

By logging in to any NordVPN service, you agree to the NordVPN Terms of Service including all other policies incorporated by reference.