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The NordVPN.com provides a Virtual Private Networking (VPN) service and other Internet privacy features. The NordVPN.com VPN service is offered by NordVPN.com. Privacy Policy describes how user data is treated at NordVPN.com.

Our top priority is customer data security. Operating under the jurisdiction of Panama allows us to guarantee our no-logs policy, which means that your activities while using the privacy solutions created by NordVPN.com are not monitored, recorded, logged, stored or passed to any third party.

With this Privacy Policy, we want to distinguish the NordVPN.com website and the NordVPN.com security software.

No-logs policy of the NordVPN.com security software

From the moment a NordVPN.com user turns on the NordVPN.com software, their Internet data becomes encrypted. Any online traffic coming from user’s device is no longer visible to ISP, third party snooper or cyber criminals. Further, we have a strict no-logs policy when it comes to seeing user activity online: being based in Panama, which does not require data storage or reporting, we are empowered to deny any third party requests. Period.

NordVPN.com website

In order to maintain the VPN service, the NordVPN.com website collects limited personal user information and Site performance data. If you decide not to provide this limited amount of information, we will not be able to provide you the VPN service.

NordVPN.com customer data
  • E-mail address. We ask for your username and password as part of your registration. That ensures that we can communicate with you when we have any exciting announcements to make, service updates to advise or errors to report.
  • Payment data. In additional to the more conventional payment methods, such as PayPal or credit card, users can buy NordVPN service with cryptocurrency.
Service performance data

Servers load. We monitor the server performance in order to recommend the most suitable servers to our customers.

Data from website
  • Inquiries through the Contact Us and Community Area pages. We keep the communications for 6 months, unless a user requests to delete the conversation.
  • Cookies. NordVPN.com uses few different cookies to improve the user experience on the website.
    • NordVPN.com uses Google Analytics and Optimizely.com cookies for statistical assessment and website performance improvement.
    • We use affiliate and refer-a-friend cookies to identify the customers referred to the Site by our partners/customers, so that we can grant the referrers with commissions.
    • NordVPN.com uses cookies to personalize the content of the Site for users, such as setting the default language.
  • Customer service. NordVPN.com stores conversations with users through live chat and emails for 6 months unless a user requests this information to be deleted.

In summary, all the website and service performance data is used for our user experience enhancement, and none of the data is associated with our customer activity while using the NordVPN.com service.

Review and changes to your information

Contact us as specified below to find out what information we have collected about you, and to request any changes to or deletion of your information.

Children

We do not knowingly collect information about children under the age of 13. If you find out that children under 13 have been using the NordVPN.com service, please contact us so that we can delete any information related to the children from our systems.

Policy changes

You understand that the present Privacy Policy is subject to changes made by NordVPN.com at any time at its sole discretion. You understand that it is your obligation to periodically review the NordVPN.com Privacy Policy to account for any changes made.

Contact

If you have any questions regarding the data protection regulation, you can reach us at support@nordvpn.com.

The last update of this Privacy Policy was made on September 21, 2017