Is Frontier down? See outage reports

Any online service may experience various issues, like problems with its servers and network or interruptions due to maintenance. An outage could also happen because of a cyberattack or a government's decision to block a certain website.

A red light on your Frontier router usually means it’s not getting an internet signal. It could be an outage in the area, a loose cable, a fiber line issue, or even overheating. To fix your router, try these steps:

• Unplug the router for a minute and plug it back in.

• Make sure all cables are free of damage.

• If the power light itself is red or the red stays after a reboot, check the Frontier app for outages or contact support — it might be a line or hardware issue.

If Frontier doesn’t reconnect after the reset, either a cable is loose or in the wrong spot, the router is still booting, or there’s an outage. Try this:

• Unplug the router for 60 seconds and wait for green lights, then plug the router back in and give it a few minutes.

• Make sure the cable from the line box goes into the router port labeled “Internet.”

• Check the Frontier app or site for outages — if the router never shows an internet light, it’s likely on Frontier’s side, so reach out to them.

If you can’t log in to your Frontier account, it’s usually something simple like inputting a wrong email address or password, caps lock being on, using an old saved password, the account being locked after too many tries, or the service experiencing issues. Try a different browser or a private window, update the app, and disable ad blockers. If all else fails, reach out to Frontier to unblock or fix your account.

If you suspect that there’s a Frontier outage in your area, visit this page to confirm that other users are experiencing similar issues, too, or leave a report to help out others. If Frontier is really down in your area, it's likely that all you can do is wait until the service is back online.

Please use the issue report form on this page to let us know if you are experiencing any issues. You can also leave a comment for other users to see. If you want to report that something isn’t working directly to Frontier Communications, you can visit its website.

Try the following steps to fix your Frontier connection:

• Unplug your router for 60 seconds, then plug back in.

• Check this page for outages, reseat all cables, and see how to check your internet connection.

• Unplug the fiber box for 60 seconds, wait for the green lights, then power up the router.

• Perform a full factory reset — hold the reset pin 10–15 seconds (this wipes custom settings).

• If the lights stay red or you still have no internet, reach out to Frontier.

No, if Frontier is experiencing an outage, it doesn’t mean that Cox is down, too. Frontier and Cox run separate networks, so one can be down while the other’s fine. Both would only go out together if a bigger area-wide issue occurs, like a power outage or a major fiber cut.

No. Even if you can’t access Frontier Communications in your browser, that doesn’t mean its internet, TV, or phone services are experiencing issues. Website outages can happen because of server maintenance, network disruptions, cyberattacks, or even regional connectivity issues that affect only some users. But that doesn’t necessarily mean you can’t use Frontier Communications internet or television, for example.