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How to identify an official NordVPN representative

Apr 23, 2019 · 4 min read

How to identify an official NordVPN representative

Online scammers love to pretend to be trusted companies when trying to fool their victims. Because NordVPN is such a widely trusted online security company, scammers pretend to be us as well. They do this to steal users’ money or infect their PCs with malware. This post will show you how to stay safe.

What NordVPN representatives WON'T do:

  1. NordVPN only sells accounts on its website.
  2. There are NordVPN subscriptions being sold by third-parties on Ebay and other sites. The prices, lower than NordVPN’s already affordable prices, are too good to be true.

    identify nordvpn representative

    You are most likely buying a stolen account also being used by a genuine owner or a trial version. It may already have other scam victims using it as well. We only sell legitimate accounts on our website, nowhere else. If you buy a stolen account, you don’t actually own it, so you can easily be defrauded and there’s nothing you can do about it. Read about it more in-depth here.

    You can get an official copy of NordVPN on our website:

    That's just for online sources. NordVPN can also be found in certain retailers' stores. You can find official NordVPN retailers here.

  3. NordVPN representatives will never ask for your password.
  4. If someone posing as a NordVPN representative tries to find out your password, they are probably scammers. You should never disclose it to anyone. Also, be aware of fake password change emails. This is a more advanced type of scamming that makes you change your password on a malicious website (usually designed to look like our website). The scammer operating the website sees your password and uses it for their purposes.

    You can use your email to log into your account on NordVPN’s website to do the following:

    • get special deals and offers;
    • change your password;
    • change your payment method;
    • update your credit card info;
    • cancel your auto-payment;
    • extend your (manual) subscription.

    At this point, it would also be smart to familiarize yourself with other common scams so you can stay safe.

  5. NordVPN won't send you to the wrong website.
  6. Scammers use websites that look like NordVPN’s to scam our users.

    The core part of NordVPN’s webpage URL will always be https://nordvpn.com/.

    The only exception to this rule will be for users buying NordVPN in countries that block our core website. Users in those countries may be provided with other legitimate URLs where they can purchase official NordVPN subscriptions. If you're not sure whether the website you're seeing is a legitimate NordVPN website, contact our support team.

  7. NordVPN does not make phone calls.
  8. NordVPN’s official means of communication are email, the support chat on our website, our official Twitter (@NordVPN), or our official Facebook page. NordVPN does not call people by phone and our representatives do not use private social media accounts to contact users. Do not trust connections outside of these communication tools.

  9. NordVPN won't use sketchy email addresses.
  10. NordVPN official email ends with @nordvpn.com and sometimes @nordvpnmedia.com or @nordvpnbusiness.com. We do not send emails from addresses like nordvpn@gmail.com or nordvpn@nord.com.

    Moreover, faking a legitimate address is easy, too. Hackers can use readily available online tools like http://deadfake.com/ or http://anonymailer.net. More sophisticated scammers can fake an address by using Unix or PHP command lines. Below is an example of a fake NordVPN email I created with Anonymailer. As you see, Gmail service warns you that the email is suspicious, and so will most other dependable email providers. Always look for similar warning signs and ignore emails if they trip these warnings.

    identify nordvpn representative

    The look of the email can also be easily faked by using various photo editing tools. As a result, you might get an email that looks totally legit to the naked eye. To avoid gettings fooled, always check whether the link in an email redirects to a legitimate NordVPN website with a URL starting with https://nordvpn.com/. Do not trust any other suspicious links, even if they might look very similar to a legitimate one.

    Take a look at another couple of examples. In the first one, we see a dodgy email address never used by NordVPN employees. It is an obvious scam email.

    identify nordvpn representative

    Here is a legitimate email. You might get this one if you forgot your password:

    identify nordvpn representative

    Wonder where scammers got your email from? It's easy for scammers to get your email address from any one of the hundreds of massive breaches that happen every year. You can check whether your email has been leaked here.

What you should do

Always double-check information if you have even the slightest suspicion. Also, never give out personal information that has no relation to our services or transfer your money via wiring service. If you have any doubt about the NordVPN representative you are speaking to, simply contact NordVPN through one of our official channels to see if their request was legitimate.

Always double-check information if you have even the slightest suspicion. Also, never give out personal information that has no relation to our services or transfer your money via wiring service. If you have any doubt about the NordVPN representative you are speaking to, simply contact NordVPN through one of our official channels to see if their request was legitimate.

How to contact an official NordVPN representative:

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Paul Black
Paul Black successVerified author

Paul is a technology and art enthusiast who is always eager to explore the most up-to-date issues in cybersec and internet freedom. He is always in search for new and unexplored angles to share with his readers.


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