NordVPN study shows: Nearly eight hours to read the privacy policies of the 20 most visited websites in Malaysia

About the study

NordVPN studied the privacy policies of the 20 most popular websites in 19 countries, including Malaysia, Singapore, Taiwan, Hong Kong, Japan, and South Korea. We examined how long it takes to read these privacy policies and how complicated they are.

Reading a privacy policy upon visiting a website or before creating an account is an important step towards making your online life more secure. Sadly, skipping over a lengthy and convoluted privacy policy is very tempting, and many people do so.

Our goal is to raise awareness about privacy policies by sharing our findings and to help internet users read them without spending an unreasonable amount of time or missing the parts that indicate malicious use of their personal information.

What do the Malaysian results show?

Our study shows that Malaysia has the shortest privacy policies out of all the studied countries where English is the national language or one of the main languages used in the region. The average privacy policy in Malaysia consists of 5,654 words, which means it would take a little over 23 minutes to read an average privacy policy.

Reading all the privacy policies of the top 20 most visited Malaysian websites would take nearly eight hours. Likewise, reading the privacy policies of the 96 websites a person typically visits in a month would take close to a workweek — 38 hours. If you spent the same amount of time working locally at a minimum-wage job, you would earn approximately 66 USD.

Here is how long it would take to read the privacy policies of the websites people visit a month and how much you could earn in that time in different countries:

Which privacy policies were the most complicated and which were the most reader-friendly?

We used two scales — the Coleman-Liau Index and Flesch Reading Ease Score (FRES) — to measure and evaluate the readability of the privacy policies. The banking site Maybank2u had the most reader-friendly privacy policy based on the Coleman-Liau test results, with Facebook, Instagram, and Lazada’s privacy policies not far behind it. X (Twitter) scored best on the FRES scale, with Facebook and Instagram taking the second place.

Netflix scored the worst on the Coleman-Liau scale, with CIMB Clicks in second place in terms of poor readability on the same scale. CIMB Clicks privacy policy also turned out to be the most difficult to read based on the FRES test results, with Harian Metro doing nearly just as bad.

Overview of the global insights

The average privacy policy out of the 20 analyzed worldwide was 6,461 words long, taking a little over 27 minutes to read. This means that reading all the top 20 websites’ privacy policies for a given country would take a little over nine hours. Each month, users visit around 96 different websites, so globally it would take around 43 hours to read a month’s worth of policies.

The study revealed some interesting differences between countries and their respective privacy policies:

• European countries have more comprehensive privacy policies than other regions. Due to the General Data Protection Regulation (GDPR), the privacy policies in European countries are generally longer. For example, eBay suggests it takes 15 minutes to read their privacy policy, but it could take well over an hour in a region covered by the GDPR.
• The longest in almost all countries were Facebook and/or Instagram privacy policies.
• Germany had the longest policies, while South Korea had the shortest ones. Our research shows that reading all 96 websites internet users visit in a month in these countries would take 70 hours (Germany) and 31 (South Korea) respectively.
• Generally, readability was very poor. Most FRES scores were in the “difficult” (college-level) reading level bracket, while many were only readable by graduates.
• Overall, in the Netherlands the privacy policies were the most readable, including some translations.
• UK policies were the most readable in Anglophone countries by FRES and Coleman-Liau measures.

Here is how long it would take to read the privacy policies of the top 20 websites in different countries:

NordVPN’s tips on reading a privacy policy

As our study shows, carefully reading each privacy policy from the beginning to the end would take a surprising amount of time. No wonder many users skip this step, risking their privacy. So here are a few tips on how to read privacy policies quickly and easily:

• See what data the website collects. The data the website collects from its users is usually covered in the beginning of most privacy policies, so read it carefully. If a website requires data that does not seem relevant to their services, treat it as a warning sign.
• Check for “red flag” keywords. Try searching the policy document for keywords like “sell” and “sold,” indicating that your data may be sold to third parties. Also look for words like “partners,” “affiliates,” and “third parties” with whom your data might be shared or sold to. Lastly, look for words “may” and “for example,” because they might give away the website’s malicious intent regarding its users’ data (as in “might analyze your content, for example, your emails”).
• Visit reliable websites. You can minimize the risk of having your information misused by visiting verified, reputable websites. Try to avoid new and sketchy-looking websites, especially those that don’t have a privacy policy.

Methodology

We examined the privacy policies of 20 sites from 19 countries. These policies were either in English or machine-translated into English where English was not the original language. By calculating the number of words in a policy, we estimated how long it would take to read it. Then we evaluated the understandability of each policy using the FRES and Coleman-Liau readability tests.