How to avoid AnyDesk scams

What is AnyDesk?

AnyDesk is a remote desktop software that lets users access and control computers from anywhere in the world. It enables both individuals and businesses to control personal computers and other devices from afar.

This kind of tool is especially popular with IT professionals and customer support teams, who use it to troubleshoot issues, transfer files, print documents, chat, use whiteboards, and perform other tasks depending on the software’s features.

While AnyDesk is a legitimate and secure service, cybercriminals have increasingly misused it in recent years to carry out scams and trick people into granting remote access to their computers or devices. Once connected, cybercriminals may steal personal data, install malware, or gain access to financial accounts.

What are the AnyDesk scam incidents? 

Over the years, scammers have used various tactics to exploit AnyDesk for fraudulent purposes. These methods often involve phishing, malware distribution, or the sale of stolen login credentials — all aimed at gaining unauthorized access to victims' devices and data.

Phishing campaigns 

Phishing remains one of the most common tactics. Scammers often pose as IT support or financial institutions and send emails or text messages that look legitimate. These messages urge the recipient to download software like AnyDesk under the pretense of helping with a technical issue.

Once the victim installs the software and grants access, the scammer can take control of the device and perform actions such as transferring money, accessing sensitive files, installing additional malware, or even locking the user out of their own system.

Distribution of malware

Another common scam involves tricking users into downloading fake versions of the AnyDesk app. Scammers create hundreds of fake websites that imitate the official AnyDesk site to lure victims. When users download these fake applications, they unknowingly install malware like Vidar — an infostealer that steals login credentials, financial information, and browser history.

Stolen AnyDesk credentials being sold 

Login credentials for remote access tools like AnyDesk are frequently bought and sold on the dark web. These credentials can come from hacked individuals or businesses and are highly valuable to cybercriminals because they can steal data, commit financial fraud, or even deploy ransomware — all under the guise of a legitimate login.

Is AnyDesk safe to use? 

While cybercriminals did exploit AnyDesk, the company has since made significant improvements to its security measures. They have added extra layers of protection, including two-factor authentication (2FA) and improved encryption protocols, to safeguard users against unauthorized access. 

Additionally, AnyDesk regularly updates its software to address any vulnerabilities, ensuring better protection for both individuals and businesses. While no software is completely risk free, these steps have greatly enhanced the overall safety of the platform, making it relatively secure to use today.

How to protect yourself against AnyDesk scams

Protecting your devices from scammers is essential when using AnyDesk because hackers are constantly finding new ways to exploit vulnerabilities and carry out various fraudulent schemes. Here’s how you can avoid falling victim to remote access fraud.

1. Verify tech support 

Phishing messages pretending to be tech support often tell you something’s wrong with your device and urge you to download software like AnyDesk to fix it. Scammers rely on creating a sense of urgency to lower your guard.

Follow these tips to avoid fake technology support scams: 

• Ignore unsolicited calls, texts, or emails claiming your device has issues or infections. Legitimate support teams don’t contact you without prior notice.
• If you receive such a call, hang up and reach out to your company’s official IT support using contact details from their website.

2. Do your research for remote job offers

Scammers use fake remote job postings to trick applicants into downloading AnyDesk or similar software. Since many real remote jobs require tech setup, these scams can seem convincing and catch people off guard.

Follow these tips to avoid remote work scams: 

• Ask how the recruiter found you. Unknown staffing agencies are often a red flag.
• Request detailed information about job responsibilities. Genuine recruiters explain roles clearly.

3. Carefully review bank fraud alerts 

Scammers send urgent messages claiming your bank account has been compromised and pressure you to call a number for “fraud support.” They exploit fear and urgency to trick victims into handing over access.

Follow these tips to avoid bank fraud scams: 

• Verify fraud alerts by logging into your bank’s official app or website.
• Report suspicious alerts to your bank’s fraud team.

4. Be wary of fake support after major cyberattacks 

After major data breaches, scammers exploit the confusion by pretending to be representatives from affected companies. They pressure victims to download AnyDesk under the guise of fixing security issues, but instead gain full control to steal data or carry out fraud.

Follow these tips to avoid data breach scams: 

• Stay informed about major data breaches through trusted news sources.
• Use identity theft monitoring services for alerts about potential risks.

5. Close pop-ups saying your device has viruses 

While browsing, you might see pop-ups warning of viruses or threats. These alerts are usually fake and designed to scare you into downloading software or calling fake tech support. 

Follow these tips to avoid pop-up scams: 

• Determine whether the alert comes from your browser or your device. Browser pop-ups can be closed safely.
• Close your browser completely and see if the warning disappears. If it does, it was likely fake.

6. Don’t trust individuals offering to help you trade Bitcoin or other investments 

Scammers promise easy profits by trading cryptocurrencies or investments and ask to download AnyDesk to “help” manage accounts. Legitimate financial advisors or platforms won’t need remote access to your computer.

Follow these tips to avoid investment scams: 

• Avoid opening accounts or making financial transactions while someone else controls your computer through remote access. Legitimate services won’t require this level of access just to help you get started.
• Familiarize yourself with cybersecurity regulations that protect investors. Only trust advisors who are officially registered and legally authorized to manage or recommend investments.

7. Be wary of fake invoices or bills you don’t recognize

Scammers send fake invoices or bills, often including phone numbers for bogus customer service or fraud departments. They rely on confusion or fear of owing money to trick you into calling and downloading AnyDesk.

Follow these tips to avoid fake invoice scams: 

• Always verify invoices or bills by checking your account history or visiting the company’s official website. This step helps confirm whether the charge is legitimate or a scam attempt.
• If you get a suspicious call about a bill you don’t recognize, hang up immediately. Then, contact the company directly using the phone number or email listed on their official site to confirm.

Are there any good AnyDesk alternatives offering better security? 

Depending on your team’s size and needs, you might find some remote desktop tools that provide stronger security or a better fit for your workflow:

• HelpWire is a great choice for smaller teams. It supports secure remote sessions and offers free or freemium plans, making it popular among users who want reliable remote support without extra cost.
• RustDesk suits individuals or businesses looking for a simple yet secure remote desktop tool. It focuses on minimal configuration while maintaining solid security.
• SplashTop stands out for offering flexible, secure remote access options tailored to different support needs. Many users appreciate its security and ease of use.

What features improve security for remote desktop software? 

Choosing the right remote access software means looking for strong security features that protect your data and devices. Here are some key features to watch for:

• Multi-factor authentication (MFA), including two-factor authentication (2FA). MFA requires users to confirm their identity through two or more methods, such as a password combined with a one-time code sent to their phone or a fingerprint scan. This extra step helps keep unauthorized users out, even if passwords are compromised.
• End-to-end encryption. This feature ensures that all data sent between your device and the remote computer stays encrypted and unreadable to anyone intercepting the connection. It’s vital for preventing data breaches while you work remotely.
• Network Level Authentication (NLA). NLA forces users to authenticate themselves before a remote session starts. This adds a layer of protection by blocking unauthorized access early and reducing the risk of attacks.
• Session logging and auditing. This feature tracks who accessed the system and when and what actions they took during a session. Logging helps detect suspicious behavior and provides important records to investigate any security issues or scams.